FAQ

Q1: How do I place an order?

A1: Placing an order on our website is easy. Simply browse through our collection of jerseys, select the desired size and quantity, and add them to your cart. Proceed to checkout, provide your shipping information, choose a payment method, and confirm your order.

Q2: What payment methods do you accept?

A2: We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Choose the option that suits you best during the checkout process.

Q3: Can I track my order?

A3: Yes, once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery.

Q4: How long does it take to receive my order?

A4: Shipping times vary depending on your location and the shipping method chosen. Generally, domestic orders are delivered within 5-7 business days, while international orders may take 10-14 business days. Please note that these are estimated delivery times and delays may occur due to unforeseen circumstances.

Q5: What is your return policy?

A5: We have a flexible return policy. If you are not satisfied with your purchase, you can return the item(s) within 30 days of delivery for a refund or exchange. Please refer to our Return Policy page for detailed instructions and eligibility criteria.

Q6: Are the jerseys authentic?

A6: We take pride in offering high-quality, officially licensed jerseys. However, please note that we also offer replica jerseys at a lower price point. The product descriptions clearly indicate whether a jersey is authentic or a replica.

Q7: Can I customize a jersey with my name and number?

A7: Yes, we offer customization services for select jerseys. Look for the "Customize" option on the product page, where you can enter your preferred name and number. Please note that customized jerseys may have additional processing time before shipping.

Q8: Do you offer bulk or wholesale discounts?

A8: Yes, we offer special pricing for bulk orders or wholesale inquiries. Please contact our customer support team or fill out the wholesale inquiry form on our website to discuss your requirements and receive a personalized quote.

Q9: How can I contact customer support?

A9: Our customer support team is available to assist you. You can reach us through the "Contact Us" page on our website, where you can fill out a contact form with your inquiry. Alternatively, you can email us at [email protected] and we will respond to your query promptly.

Q10: Do you ship internationally?

A10: Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on the destination. During checkout, you can select your country for accurate shipping options and costs.

If you have any additional questions or need further assistance, please don't hesitate to reach out to our customer support team. We are here to ensure your shopping experience at www.collectionjersey.com   is enjoyable and convenient.